Customer Service Manager - Bilingual English / Spanish

Company: All Ways Caring HomeCare
Location: Tacoma
Posted on: January 26, 2025

Job Description:

Customer Service Manager - Bilingual English / Spanish



Job Locations

US-WA-TACOMA






Requisition ID

2024-151324



Line of Business:

All Ways Caring HomeCare



Pay Min

USD $22.50/Hr.



Pay Max

USD $22.50/Hr.






































Our Company









All Ways Caring HomeCare













Overview









Who we are looking for: The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.

• Seeking a self-motivated professional with prior scheduling and management or supervisory experience
• An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
• A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
• An experienced communicator and problem solver who is well-organizedWhat you will receive:
  Great company cultureCompetitive pay with daily pay options availableTuition reimbursement and campus partnershipsFlexible work schedules close to homeRetention and referral bonusesBenefits, Supplemental Plans, EAP, and 401K participationCareer growth and development opportunities
  
  
  
  
  
  
  
  
  
  
  
  
  
  External Job Description
  
  
  
  
  
  
  
  
  
  What you will do: Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes. Responsibilities include, but not limited to:

  • Oversee quality care and overall client satisfaction
  • Supervise and provide guidance to the Caregivers who provide direct care to the clients served
  • Manage employee scheduling, identify problem situations, and implement proactive solutions
  • Maintain strong and positive relationships with referral partners, payor sources, and clients
  • Ensure proper documentation and record-keeping
  • Conduct periodic home visits and safety checks
    
    
    
    
    
    
    
    
    
    
    
    
    
    Qualifications
    
    
    
    
    
    
    
    
    
    What you will need:
    • Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
    • Accountable, reliable, and ability to work independently with good judgement
    • Valid driver's license and auto insurance
    • Effective verbal and written communication
    • Excellent customer service skills
      
      
      
      
      
      
      
      
      
      
      
      
      
      About our Line of Business
      
      
      
      
      
      
      
      
      
      All Ways Caring HomeCare delivers quality, compassionate and highly individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy and independence. Whether recovering from illness, injury or surgery, living with a chronic disability or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, geriatric care management, Alzheimer's/dementia care, respite care and other programs. For more information, please visit www.AllWaysCaring.com. Follow us on Facebook and LinkedIn.
      
      
      
      
      
      
      
      
      
      
      
      
      
      Additional Job Information
      
      
      
      
      
      
      
      
      
      Language preferred, Spanish/English. At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits:
      • Great company culture Competitive pay with daily pay options availableTuition reimbursement and campus partnershipsRetention and referral bonuses. Work with your friendsBenefits, Supplemental Plans, EAP, and 401K participation
      • Career growth and development opportunities
        
        
        
        
        
        
        
        
        
        
        
        
        
        Salary Range
        
        
        
        
        
        
        
        
        
        USD $22.50 / Hour
        
        
        
        
        
        
        
        
        
        
        
        
        
        
        

Keywords: All Ways Caring HomeCare, Edmonds , Customer Service Manager - Bilingual English / Spanish, Executive , Tacoma, Washington