Remote Customer Service Agent
Company: VirtualVocations
Location: Everett
Posted on: January 28, 2025
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Job Description:
A company is looking for a Remote Customer Service Specialist
(Virtual/Remote).
Key Responsibilities
Serve as the first point of contact for employees' inquiries
related to benefits, 401K plans, and payroll matters
Identify and troubleshoot employees' concerns, providing efficient
solutions or escalating complex matters
Maintain detailed records of all interactions and resolutions in
the company's CRM system
Required Qualifications
High school diploma or equivalent is required
Proven experience in a customer service or call center role,
ideally focused on employee benefits or payroll inquiries
Familiarity with benefits administration platforms, retirement
plans, and payroll systems is highly desirable
Availability to work flexible shifts based on call center needs
Demonstrated commitment to delivering outstanding customer
experiences
Keywords: VirtualVocations, Edmonds , Remote Customer Service Agent, Sales , Everett, Washington
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