Bilingual Quality Analyst
Company: VirtualVocations
Location: Everett
Posted on: January 28, 2025
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Job Description:
A company is looking for a Bilingual Quality Analyst for the
Community Impact Call Center.
Key Responsibilities
Conduct quality reviews across multiple channels and communicate
assessments to team members
Collaborate with leadership to ensure quality standards align with
operational objectives
Monitor calls, prepare reports, and support queue management to
meet service levels
Required Qualifications
Bilingual in Spanish is required
Experience in telecommunications and customer service
Familiarity with speech analytics
Ability to analyze data trends and conduct focus groups
Experience in coaching staff on quality observations
Keywords: VirtualVocations, Edmonds , Bilingual Quality Analyst, Other , Everett, Washington
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