SALES ASSOCIATE III
Company: Coach
Location: Marysville
Posted on: October 19, 2024
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Job Description:
Selling and Service Understands organizational objectives and
makes decisions that align with the Company priorities and values
Creates personal sales and clienteling strategies in partnership
with the management team Meets customer needs through
solution-oriented and forward thinking Builds credibility and trust
as a personal fashion advisor by communicating fashion awareness
and trends in the marketplace Understands changes in local market
with potential impact on business performance and supports the
execution of local sales strategies and tactics Creates positive
impressions with customer by bringing best self to work through
elevated, sophisticated, appropriate business attire consistent
with Coach's guide to style Demonstrates Coach's Selling and
Service expectations at all times Influences customers' purchase
decisions by balancing patience and assertiveness Takes ownership
and commitment for delivering results; actively aware of personal
and store metrics and achieves goals Flexes personal selling
techniques to contribute to overall store financial results
Demonstrates persuasive (not aggressive), confident, friendly and
genuine service skills and selling behaviors Discusses product
features and builds the sale by suggesting appropriate add on items
to fit the customers' specific needs Works with multiple customers
simultaneously and breaks away as appropriate Follows up with
customers consistently and genuinely to influence/close the sale
Develops product knowledge skills and remains aware of current
collections Demonstrates knowledge of competition and can apply
that knowledge to building sales and customer relationships Drives
business through sales strategies, clienteling, sourcing new
customers and maintaining on-going productive relationships with
customers Sensitive to customers' needs and tailors approach by
reading cues Builds lasting and loyal relationships with customers
Ensures all daily tasks are completed without negatively impacting
service or Coach standards Workplace and Environment Creates
enthusiasm and positivity for a shared vision and mission Fosters
and environment of teamwork, trust and collaboration with peers,
customers and supervisors Demonstrates confidence when working with
customers Takes initiative; has a high-level of ownership and
accountability for individual results Welcomes feedback and adapts
behaviors as appropriate Represents Coach as a brand ambassador at
all times Is adaptable and flexible to change Maintains a calm and
professional demeanor at all times Creates short and long-term
strategies to achieve personal metrics and performance goals
Utilizes Company tools to keep self-informed Handles and offers
solutions to customer issues appropriately and involves a manager
when necessary Promotes and endorses a team selling environment
Operations Completes daily operational tasks including maintaining
store (sales floor and backroom), cash wrap and visual
merchandising to Coach standards consistently and in a timely
manner Adheres to all retail policies and procedures including POS,
Operations and Loss Prevention procedures Leverages Coach's tools
and technology to support relationship building and clienteling
efforts; including to drive sales and achieve individual goals
Replenishes inventory on sales floor as needed Processes shipments
as needed Additional Requirements Experience:1- 3 year of previous
selling experience in a luxury retail service environment
preferred. Possesses current knowledge of fashion trends and
competition in the marketplace. Education:High school diploma or
equivalent; college degree preferred. Technical:Knowledge of cash
registers systems, basic computer skills (including the ability to
use iPad/laptop, Mobile POS and Internet) Physical:Ability to
communicate effectively with customers and team. Mobility to
maneuver the sales floor and stock room to provide and support
customer servi e. Reach above/bend to obtain product for customers
from store fixtures/shelves at various heights and climb
ladders/stairs/step-stools to perform visual merchandising and
housekeeping duties. Ability to frequently lift and carry up to
five pounds and at times lift and carry product/cartons up to fifty
pounds to process product shipment/transfers. Schedule:Ability to
work a flexible schedule to meet the needs of the business,
including nights, weekends, busy seasons, and high retail traffic
and sales days(including but not limited to: the day after
Thanksgiving, Memorial Day, Christmas Eve, Mother's Day,
etc.).Note: This document serves only as a sample of the job duties
and responsibilities and does not include an exhaustive list of all
performance requirements.Tapestry, Inc. is an equal opportunity and
affirmative action employer and we pride ourselves on hiring and
developing the best people. All employment decisions (including
recruitment, hiring, promotion, compensation, transfer, training,
discipline and termination) are based on the applicant's or
employee's qualifications as they relate to the requirements of the
position under consideration. These decisions are made without
regard to age, sex, sexual orientation, gender identity, genetic
characteristics, race, color, creed, religion, ethnicity, national
origin, alienage, citizenship, disability, marital status, military
status, pregnancy, or any other legally-recognized protected basis
prohibited by applicable law.
Keywords: Coach, Edmonds , SALES ASSOCIATE III, Sales , Marysville, Washington
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