HVAC Customer Resource Coordinator

Company: Johnson Controls International
Location: Bothell
Posted on: September 27, 2024

Job Description:

Job Summary: Manage customer service operations, schedule technicians, and ensure timely completion of preventative maintenance tasks.

We are a team dedicated to creating purposeful solutions that propel the world forward. Our diverse team of top professionals is committed to making a difference. We offer a collaborative work environment, competitive pay, and opportunities for growth and success.

What We Offer:

• 
  
• Competitive Starting Pay
  
• Paid Training
  
• Tuition Reimbursement
  
• Global Advancement Opportunities
  
• Company Vehicle (as Applicable)
  
• Referral Bonuses
  
• Comprehensive Benefits
  
  • 
    
  • Medical/Dental/Vision Insurance
    
  • Health Savings Account (HSA)
    
  • Life Insurance
    
  • 401(k) Savings Plan with Company Match
    
  • Short-Term and Long-Term Disability
    
  • Employee Assistance Program
    
  • Wellness Program
    
  • And More
    
    
    
    
    Job Responsibilities:
    
    • 
      
    • Receive and schedule customer calls for service
      
    • Manage schedule of assigned technicians and mechanics
      
    • Ensure schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals
      
    • Debrief activities of assigned technicians/mechanics daily
      
    • Assess job completion and collaborate with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs through the appropriate business process
      
      
      Key Skills and Qualifications:
      
      • 
        
      • High School Diploma or Equivalent Required, Plus Two to Five Years of Service Industry Experience Managing Service Operations and/or Service Scheduling
        
      • Ability to Perform Work Independently and Demonstrate Solid Organizational and Attention to Detail Skills
        
      • Strong Interpersonal Skills to Effectively Communicate with Both Internal and External Clients
        
      • Able to Prioritize Work Activities Based Upon Financial Impact to Desired Business Goals
        
      • Able to Influence Diverse Teams to Accomplish Tasks/Goals
        
        
        Preferred Qualifications:
        
        • 
          
        • Associate's Degree Preferred
          
        • Experience and/or Basic Project Accounting or Costing Principals is Desired
          
          
          Johnson Controls International plc is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.

Keywords: Johnson Controls International, Edmonds , HVAC Customer Resource Coordinator, Professions , Bothell, Washington