HVAC Service Operations Coordinator
Company: Johnson Controls International
Location: Bothell
Posted on: September 26, 2024
Job Description:
About the RoleWe are seeking a highly skilled HVAC Service
Operations Coordinator to join our team at Johnson Controls
International. As a key member of our service operations team, you
will play a critical role in ensuring the timely and efficient
delivery of our services to our customers.Key Responsibilities
- Receive and schedule customer calls for service, ensuring
timely completion of preventative maintenance and alignment with
monthly forecasting goals.
- Manage the schedule of assigned technicians and mechanics,
ensuring that all necessary resources are available to meet
customer needs.
- Debrief activities daily, coordinating with technicians and
mechanics to resolve concerns quickly and ensure customer
satisfaction.
- Assess job completion and collaborate with Customer Billing
Coordinators and Customer Support Coordinators to progress
completed jobs through the appropriate business process.
- Communicate with customers to ensure their needs are met and
provide exceptional customer service.
- Coordinate labor scheduling to align technicians with the
appropriate customer and service need.
- Ensure that all customer account information required to
support call management activities and scheduling of tasks are kept
up to date in NxGen.
- Perform other duties and administrative activities as
assigned.Requirements
- High school diploma or equivalent required, plus two to five
years of service industry experience managing service operations
and/or service scheduling.
- Must demonstrate the ability to perform work independently and
demonstrate solid organizational and attention to detail
skills.
- Must have strong interpersonal skills to effectively
communicate with both internal and external clients.
- Able to prioritize work activities based upon financial impact
to desired business goals.
- Able to influence diverse teams to accomplish
tasks/goals.Preferred Qualifications
- Associates degree preferred.
- Experience and/or basic project accounting or costing
principles is desired.What We OfferWe offer a competitive hourly
rate, ranging from $26 to $32, depending on education, experience,
knowledge, skills, and abilities. This position includes a
comprehensive benefits package, which can be viewed on our main
careers page.Johnson Controls International is an equal employment
opportunity and affirmative action employer, and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, age, protected
veteran status, genetic information, sexual orientation, gender
identity, or any other characteristic protected by law.
Keywords: Johnson Controls International, Edmonds , HVAC Service Operations Coordinator, Professions , Bothell, Washington
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