Software Development Engineer, Amazon Connect
Company: Amazon.com Services LLC
Location: Mukilteo
Posted on: January 16, 2025
|
|
Job Description:
As part of the AWS Solutions organization, we have a vision to
provide business applications, leveraging Amazon's unique
experience and expertise, that are used by millions of companies
worldwide to manage day-to-day operations. We will accomplish this
by accelerating our customers' businesses through delivery of
intuitive and differentiated technology solutions that solve
enduring business challenges. We blend vision with curiosity and
Amazon's real-world experience to build opinionated, turnkey
solutions. Where customers prefer to buy over build, we become
their trusted partner with solutions that are no-brainers to buy
and easy to use. Want to disrupt an industry by delighting
customers? Looking for a job where your work can have direct and
massive impact? Excited to join one of the newest and most exciting
AWS services? Come be a leader on a team that is building a product
that will touch millions of people daily. Amazon Connect is a
highly disruptive cloud-based contact center that enables
businesses to deliver engaging, dynamic, and personal customer
service experiences. Amazon Connect is the result of the ten years
of development that went into building the tools Amazon uses to
provide its award winning customer service at massive scale and
launching it as a publicly available AWS service. With Amazon
Connect, you can create your own cloud-based contact center and be
taking calls in minutes. Amazon Connect leverages the power of
Artificial Intelligence and the large ecosystem of AWS services
such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon
Kinesis to provide a truly frustration free, easy-to-use,
extensible, and natural customer experience. With this technology,
we are transforming an industry and the way customers interact with
businesses and how agents service them. We have a rapidly growing
customer base and an exciting charter in front of us that includes
solving highly complex engineering and algorithmic problems. We are
looking for passionate and talented Software Development Engineers
to join us to innovate on this new service that addresses customer
needs to build modern contact centers in the cloud. The position
represents a rare opportunity to be a part of a fast-growing
business soon after launch, and help shape the technology and
product as we grow. You will be playing a crucial role in
developing the next generation contact center, and get the
opportunity to design and deliver scaleable, resilient systems
while maintaining a constant customer focus. Industry analysts have
said, "Amazon Connect is quietly positioned to massively disrupt by
enabling companies to focus on customer service, not service
centers." and "Amazon is totally disrupting the customer contact
center space as they have many other market-spaces with
customer-centric solutions with open platform integration with
assistance from the partner community." About the team
ABOUT AWS: Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of
the preferred qualifications and skills listed in the job
description, we encourage candidates to apply. If your career is
just starting, hasn't followed a traditional path, or includes
alternative experiences, don't let it stop you from applying. Why
AWS
Amazon Web Services (AWS) is the world's most comprehensive and
broadly adopted cloud platform. We pioneered cloud computing and
never stopped innovating - that's why customers from the most
successful startups to Global 500 companies trust our robust suite
of products and services to power their businesses. Work/Life
Balance
We value work-life harmony. Achieving success at work should never
come at the expense of sacrifices at home, which is why flexible
work hours and arrangements are part of our culture. When we feel
supported in the workplace and at home, there's nothing we can't
achieve in the cloud. Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our
employee-led affinity groups foster a culture of inclusion that
empower us to be proud of our differences. Ongoing events and
learning experiences, including our Conversations on Race and
Ethnicity (CORE) and AmazeCon (gender diversity) conferences,
inspire us to never stop embracing our uniqueness. Mentorship and
Career Growth
We're continuously raising our performance bar as we strive to
become Earth's Best Employer. That's why you'll find endless
knowledge-sharing, mentorship and other career-advancing resources
here to help you develop into a better-rounded professional. BASIC
QUALIFICATIONS - 3+ years of non-internship professional software
development experience
- 2+ years of non-internship design or architecture (design
patterns, reliability and scaling) of new and existing systems
experience
- Experience programming with at least one software programming
language
PREFERRED QUALIFICATIONS - 3+ years of full software development
life cycle, including coding standards, code reviews, source
control management, build processes, testing, and operations
experience
- Bachelor's degree in computer science or equivalent Amazon is
committed to a diverse and inclusive workplace. Amazon is an equal
opportunity employer and does not discriminate on the basis of
race, national origin, gender, gender identity, sexual orientation,
protected veteran status, disability, age, or other legally
protected status. For individuals with disabilities who would like
to request an accommodation, please visit Our compensation reflects
the cost of labor across several US geographic markets. The base
pay for this position ranges from $129,300/year in our lowest
geographic market up to $223,600/year in our highest geographic
market. Pay is based on a number of factors including market
location and may vary depending on job-related knowledge, skills,
and experience. Amazon is a total compensation company. Dependent
on the position offered, equity, sign-on payments, and other forms
of compensation may be provided as part of a total compensation
package, in addition to a full range of medical, financial, and/or
other benefits. For more information, please visit This position
will remain posted until filled. Applicants should apply via our
internal or external career site.
Keywords: Amazon.com Services LLC, Edmonds , Software Development Engineer, Amazon Connect, IT / Software / Systems , Mukilteo, Washington
Click
here to apply!
|