Director, Operations

Company: Jones Lang LaSalle Incorporated
Location: Seattle
Posted on: January 23, 2025

Job Description:

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.How We support the Whole You:We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.Benefits to eligible employees, include:

• 401(k) plan with matching company contributions
• Medical, Dental & Vision Care
• 6 weeks of paid parental leave at 100% of salary
• Paid Time Off and Company HolidaysLocation: Seattle, WA in office 5 days a weekWhat this job involves - The Director of Operations serves as a business partner and leader to the local Leasing business in JLL's Pacific Northwest region. The position is located in Seattle and also supports the Bellevue and Portland corporate offices. The position will partner closely with the local Broker Leads, with specific oversight of the Sales Coordinators. This role reports to the Executive Director of Operations for the West and partners with other Directors throughout the region to help drive consistency and collaboration. This role involves streamlining processes, managing day-to-day operations, supporting business growth initiatives, and ensuring the firm's operational efficiency.We are seeking a candidate with proven ability fostering a diverse and inclusive work environment, developing high performing teams, and driving change and desired outcomes. This position will drive the development and execution of annual business plans and will be the main contact for Finance, Human Resources, Research, Marketing and IT enabling programs that improve productivity and expand capacity at all levels in the market. The role provides a unique opportunity with exposure to all aspects of the business in a fast-paced environment.Key responsibilities
  • Operations oversight for overall office, primarily working with Brokerage but serves as point of contact for all function partners and business lines
  • Partner with Broker Leads to achieve business objectives and firm/regional initiatives, perform business support activities, ensure transparency, and build a culture of trust and teamwork within Brokerage and broader office
  • Ensure alignment between Marketing, Research, Sales Enablement and Sales Coordinators to provide best in class support to producers
  • Drive adoption and utilization of firm's sales enablement and technology platforms
  • Develop and motivate a high-performing operation (sales coordinator) team
    • Work with recruiting/HR for hiring and onboarding of new team members
    • Identify learning opportunities and provide training as needed
    • Develop retention and recognition program for high value talent
    • Manage marginal performers
    • Partner with Finance to ensure complete, accurate and timely reporting
      • Closed transaction processing
      • Ensure AR over 60 days
      • Meet KPI metrics and margin targets
      • Ensure regular review/updates of pipeline (WIP)
      • Ensure compliance with Firm's, region and or local market specific policies, including expense policies and pre-approval requirements
      • Ensure accurate time reporting by direct reports and provide timely approvals
      • Partner with regional leadership to develop and manage operational budgets, ensuring cost-effective practices while meeting business needs.
      • Monitor key financial and operational performance indicators to ensure alignment with company goals.
      • Oversee forecasting efforts and ensure deal pipeline accuracy.
      • Expense management and policy oversight.
      • Ensure all policies and procedures are communicated effectively and adopted by team members
      • Responsible for overall corporate culture, reward & recognition programs, mentor programs, events, and employee engagement initiatives
      • Maintain required competencies around all required software including, but not limited to, Microsoft Office suite, OneDrive/SharePoint, LeasingOS, Dealio, CoStar, Blackbird, CRM, and others, as required
      • Implementation of additional learning opportunities for self and team
      • Track and update all salesperson/broker and all corporate business licenses
      • Identify process improvements, be solution-oriented, and drive change management
      • Partner with regional Facilities team to ensure all facilities needs are met, including office renewals, moves, restacks and relocations
      • Perform other duties as requestedInterested? An ideal candidate would need to have the following qualifications:Required
        • 5+ years prior management experience and prior business operations experience - in commercial real estate industry a plus
        • Bachelor's degree in Business Administration, Finance, or related / equivalent preferred but not required
        • Strong background and work experience in Finance, P&L / budget oversight
        • Demonstrated leadership ability with collaborative management style
        • Critical thinker with high emotional intelligence and strong conflict management ability
        • Strong business acumen to understand/provide context for decisions; able to influence and challenge decisions as appropriate
        • Proven experience developing high performance teams; high employee engagement and effective delegator
        • Excellent project management ability; solution oriented, organized and resourceful
        • Demonstrated commitment to high professional ethical standards and confidentiality
        • Comfortable working in a fast-paced sales environment
        • Travel required (approximately 10-25%)If this job description resonates with you, we encourage you to apply even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!About JLL -We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
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Keywords: Jones Lang LaSalle Incorporated, Edmonds , Director, Operations, Executive , Seattle, Washington