Director of Sales
Company: Embassy Suites Lynnwood
Location: Lynnwood
Posted on: May 9, 2024
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Job Description:
This role will provide outstanding Guest Services within our
Sales & Catering TEAM, responsible for maintaining the overall
sales function of the hotel. Cultivate and inSPIRE team members to
grow their potential with SPIRE, by providing leadership, the
tools, and resources for their success as well as the opportunities
they need to grow as an individual and excel in their hospitality
career but do not forget, you are a team member too! and we are
here to support you.Compensation: Salary $80,000 -$90,000 USDRole
and ResponsibilitiesA Director of Sales is primarily responsible
for meeting and maintaining guest satisfaction by creating a
remarkable and effortless experience from when the guest arrives at
the convention or meeting space, providing a memorable and
distinctive experience that will not be forgotten or mistaken.
Provide leadership and empowering the Hotel's TEAMS to strive for
excellence and repeat business. Ensure exceptional customer service
by setting a positive example and providing our guests with the
best service, courtesy, and care by responding promptly to guest
requests, concerns, and complaints to ensure overall satisfaction.
Review and share guest comments and scorecard results with team
members to celebrate achievements. Plan, organize and conduct
departmental daily pre-shift and team member meetings monthly.
Fosters strong working relationships within the Sales & Catering
TEAM and, equally important, with other departments by
communicating effectively, both verbally and in writing to provide
clear direction, assigning and instructing team members in details
of work. Attend and participate in hotel management meetings
weekly/monthly. Share any relevant information with corresponding
departments to ensure a successful outcome daily. Lead and manage
the overall operation, services, and activities of the Sales &
Catering Division. The development and solicitation of business
from all markets ensure the necessary advance bookings needed to
meet the hotel's revenue goals. Use an effective inspection program
of the convention and meeting space, ensuring consistent compliance
to Hotel policies and quality standards of service, focusing on
optimizing revenue.o Solicit new and existing companies and
organizations to rent guest rooms, conventions, and meeting space
for exhibits, conferences, entertainment, and social events. Accept
incoming inquiries about the above stated. Visit said potential
clients and deliver proposals, contracts, etc., to maintain
relationships for future business.o Conduct site inspections with
potential and existing clients, visiting guest rooms, meeting space
and banquet facilities, and other hotel facilities to ensure
satisfaction.o As time permits, supervise and attend the overall
setup and implementation of sales/catering functions. Communicate
with relevant departments to ensure proper servicing of accounts.
Perform walk-through of room setup and food and beverage displays,
etc. Develop client menus and organize all other arrangements
related to social and corporate events or VIP clients.o Actively
participate in annual budget planning, goal setting, and
implementation with GM or CDOS. Formulate and make revisions to the
yearly and monthly forecasts. Compile and direct the preparation of
reports on the operation of the Sales Department to include, but
not limited to, the annual and monthly forecast, marketing budget,
lead management system, booking report, and sales meeting minutes.o
Coordinate ongoing research of the travel industry; detect market
trends and related information to develop new marketing strategies.
Make reasonable recommendations to improve potential from various
markets. Initiate computerized annual Marketing Plan preparation
and execute plans as outlined, critically examining and adjusting
as necessary by current market conditions.o Develop and conduct
persuasive verbal sales presentations for prospective clients.
Internally promote hotel programs. Meet with and entertain clients,
some of which may require travel.o Participate in key organizations
as recommended by the management and Corporate Director of Sales.o
Supervise the adherence to all applicable federal, state, local
safety and health regulations and corporate standards.o Interview,
hire, and train in the procedures and techniques of the Sales &
Catering Division. Training includes detailed instruction on sales
& catering procedures and processes, systems, guest and brand
service standards.o Develop, implement, and monitor work schedules
for all of the Catering operations, determining days off, ensuring
staffing levels are based on occupancy and any current or
anticipated projects for continued maximization of profits.o
Submitting timely and accurate payroll records to ensure team
member satisfaction; therefore, daily review of time and attendance
records and making appropriate corrections is essential.o Ensure
proper cleanliness, use, repair of Sales & Catering Division areas,
equipment, closet/storage areas, monitor inventories throughout the
hotel, and purchase procedures. Immediately troubleshoot or report
system failures, non-functioning telephone, computer equipment,
etc., to the appropriate department.o Maintain workplace safety and
corporate compliance by taking proactive measures, enforcing Hotel
safety standards. Review current standards and introduce hotel-wide
changes such as those affecting the Sales & Catering Division to
ensure the hotel is in compliance. Maintain and review computerized
records for budgeting and forecasting department expenses and make
decisions based on information to ensure maximum profitability.
Ensure guest satisfaction includes the prompt return of lost or
items accidentally left behind in our hotels; therefore, overseeing
the hotel's Lost & Found procedures is critical. Provide
instruction and guidance for guest's and team member's safety in
fire or other emergencies. Report all suspicious persons or
activities, hazardous conditions, etc., to Safety/Security
Department. Other duties as assigned.Specific Job Knowledge and
Skills:The individual must possess the following knowledge, skills,
and abilities and explain and demonstrate that he/she can perform
the essential functions of the job, with or without reasonable
accommodation. Ability to obtain any government-required licenses
or certificates. Thorough knowledge of the travel industry, hotel
operations, current market trends and economic factors, quality
assurance programs, hospitality law, and the development of short
and long-range planning. Extensive skill in the development and
delivery of sales presentations. Knowledge of food and beverage
industry, current market trends, and federal, state, and local laws
on the hospitality industry, i.e., OSHA, Local Liquor Commission,
Department of Health, and Sanitation regulation. Knowledge of
chemical cleaning agents, proper labeling and operation of various
industrial equipment, and knowledge of Hotel Corporate policies and
basic sanitation requirements/controls and applications of relevant
chemicals to safeguard our team members, guests, and hotel
property. Must have extensive knowledge of Food and Beverage
etiquette, guest relations, and service standards. Ability to
create themes and menus. Above-average mathematical skills to
analyze large volumes of complex financial information from many
sources, reports, and forecast projections. Basic understanding of
complex computerized financial systems and the ability to use
manual dexterity to operate all office equipment to meet deadlines,
operate 10-key by touch, complete necessary reports, and understand
information from the hotel, regional or corporate offices.Ability
to visit local customers or travel to local and out-of-town areas
to represent the hotel at meetings and trade shows, at times
requiring standing or sitting in a fixed position in an exhibit
booth for the entire shift. Setup of the exhibit booth. Review
reader boards.Ability to stand and walk continuously throughout the
hotel areas/departments or tradeshows during the shift. Ability to
sit for long periods. Ability to lift, grasp, carry and push up to
25lbs.Ability to exercise judgment in evaluating situations and in
making sound decisions.Physical Demands /Work Environment:The
physical demands and work environment characteristics described
here represent those that an employee must meet to successfully
perform the essential functions of this job. Reasonable
accommodation may be made to enable individuals with disabilities
to perform the essential functions.Working Conditions: Physical
Demands:Exerting up to 10 pounds of force occasionally
(occasionally: activity or condition exists up to 1/3 of the time),
and/or a negligible amount of force frequently (Frequently:
activity or condition exists from 1/3 to 2/3 of the time), to lift,
carry, push, or pull, or otherwise move objects, including the
human body. Some sedentary office work to complete reports and
other computer-related projects. As business demands, ability to
perform under the physical and environmental demands as the
positions reporting to the Director of Sales, see respective job
descriptions. Environmental Conditions:Inside: Protection from
weather conditions but not necessarily from temperature changes. A
job is considered 'inside' if the worker spends approximately 75
percent or more of the time inside.Other Expectations: Due to the
seasonal nature of the hospitality industry, team members may be
required to work varying schedules to reflect the hotel's business
needs. This includes nights, weekends, and/or holidays. Regular
attendance in conformance with the standards is essential to the
successful performance of this position. Irregular attendance may
be subject to disciplinary action up to and including severing
employment. To ensure a safe and healthy working environment, all
team members are required to comply with health and safety
standards, regulations, and procedures and take on the
responsibility and wear appropriate Personal Protective Equipment
(PPE) as determined by position and duties; training will be
provided.Qualifications: High school diploma or GED, 6-years of
experience in hotel sales/convention services management, food &
beverage, or related professional area preferred, or 2-year degree
from an accredited university in Hospitality and Hotel Management,
Business Administration, or related major, 4-year experience in
hotel sales/convention services management, food & beverage, or
related professional area; or Bachelor's degree from an accredited
university in Hospitality and Hotel Management, Business
Administration, or related major, 2-years' experience in hotel
sales/convention services management, food & beverage, or related
professional area. Alcohol Beverage Servers and Food Handlers
Certification required. Tuberculosis clearance certification (CA)
required. Valid, current driver's license required. CPR
Certification required, Frist Aide training, and AED Certification
preferred. Given that our guests visit our hotels from all regions
of the world, additional/multilingual ability is preferred to
provide a personalized experience to our guests.BENEFITSComplete
benefits package including medical, dental, vision, telemedicine,
401k, paid time off, life/disability insurance, indemnity plans,
and a host of other voluntary options.Full-Time:We offer a
comprehensive full-time benefits package consisting of medical,
dental, vision, telemedicine, pet discount program, identity theft
protection, pre-paid legal support, flexible spending accounts,
matched 401K, life, critical accidental or illness, short- &
long-term disability, paid time off, wellness programs, wonderful
hotel discounts and much more!Spire Hospitality participates in
E-Verify*Spire Hospitality is an equal
opportunity/AA/Disability/Veteran employer. The EEO is the Law
poster and its supplements are available using the following links:
EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm)
and the following link is the OFCCP's Pay Transparency
Nondiscrimination policy statement
(https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf)Equal
Opportunity Employer/Protected Veterans/Individuals with
DisabilitiesThe contractor will not discharge or in any other
manner discriminate against employees or applicants because they
have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. However, employees who have
access to the compensation information of other employees or
applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractors legal duty to
furnish information. 41 CFR 60-1.35(c)by Jobble
Keywords: Embassy Suites Lynnwood, Edmonds , Director of Sales, Sales , Lynnwood, Washington
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